Change Expert Operational Accounting NFR Operations

Change Expert

Location: Brussels, Marnix laan 24, 1000 Brussels

Possibility of 50% work from home on basis of a team agreement

Department: COE Safe Business

Job Level: 17 - 18 based on your acquired competences

Work Schedule: 100%

ING is looking for a Change Expert who has experience in managing projects! Do you want to realise complex and strategic change in Operational Accounting and NFR Operations environment?
 

The team
The Operational Accounting and NFR Operations chapter within the Centre of Expertise Safe Business consists of capabilities (Monitoring, Supporting and Advice).

The Operational Accounting team is the link between the different Tribes/ Client services departments and Finance to ensure a straight true end to end accounting flow between the customer and the general ledger of ING BE.  We ensure this role through 3 missions:

• Monitor booking process to protect ING reputation and offer high level customer experience.
• Ensure financial reporting correctness for operational booking issues with P&L impact.
• Build efficient operational process with our stakeholders for booking to be reviewed.

To deliver our missions we aim to have One Smart Data Driven WoW for Operational Accounting Risk Management supported by Experts​. This strategy makes us able, whenever there is a change/incident that has high priority and with a transversal impact, to step in to and make it happen. That is why our purpose is being the top-of-mind partner to accelerate high impact change especially with the “New banking platform” coming on the roadmap.

NFR Operations team support different Tribes/ Client services departments to fulfil their Non-Financial Risk activities as Sox and Non-Sox testing, Individual rights request and registration of “Data breach” GDPR.

As a Change Expert within this domain, you support the Operational accounting and NFR support changes and you are responsible for data and tooling strategy, reporting requirements and change management for Risk related issues, you also lead the execution.

You oversee, lead, monitor progress, and actively support strategic projects to achieve our objectives in the transformation for Operational Accounting and NFR Operations

Your role will include:

Project Management: Manage the progress of the change roadmap within this domain, ensuring the timely completion of milestones, in line with the internal standards, policies and governance.

Change Execution: Supervise the progress of the change roadmaps, nurturing the change mindset & the risk culture related to changing environment.

Maintain a strong collaboration with the team and all the stakeholders: understand the business needs and priorities, ensuring that the project is in line with the ING strategy. You can act as the representative (or as delegate) at meetings on strategy or implementation for Operational Accounting and NFR Operations

Gather & process information as a foundation to advise and support the team as well the Chapter lead and Area Head of Safe Business, preparee plans to deliver on the set priorities and follow-up on progress.

How to succeed

We are looking for a colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. You are data driven.

• We expect experience and a proven track record for Change Management and/or in consultancy/product/process management.
• Organisational sensitivity and excellent stakeholder management skills at multiple levels in the organization
• High resilience and the ability to deal with ambiguity.
• You are comfortable working in a multi-disciplinary context with operations, business, IT and Risk governance.
• Effective communication and presentations skills and experience in explaining complex issues in an easy-to-understand way to get people onboard.
• Ability to structure and visualize complex information in a comprehensive way using a.o. PowerPoint, Aris etc..
• You have an affinity with Digitalization (a.o. having a good understanding of the delivery cycle and/or organisation) or one of the other strategic pillars (process improvement, people & organization, hospitality/customer experience, sourcing)
• Understands English, Dutch and/or French.
• You have affinity with data analysis.

What we offer you

A clear purpose, a unique offer to work in a great team, that is in contact with the different departments within ING.

A stimulating environment with a lot of learning opportunities

Personal growth and challenging work with opportunities to realize your ambition.

An informal, dynamic environment with innovative colleagues supporting your endeavours.

A progressive and agile way of working, where new ideas are valued.