Digitisation Lead Origination, Mortgages

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive, and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We’re looking for a Digitisation Lead Origination to join our Mortgages Tribe. Our Mortgages Tribe is responsible for driving the end-to-end performance of the mortgages business through development of a clear strategy; working collaboratively with all areas of the business to drive cross functional execution of this strategy.

You’ll report to the Product Area Lead Origination, Mortgages, where you’ll lead a high performing team with a focus on continually improving the application and settlement experience for mortgage customers including driving strategic technology projects which digitise and automate the mortgages origination experience end-to-end for customers.

Ready to make an impact?

What you’ll do 

• Develop and oversee the implementation of the roadmap for a market-leading digital mortgage application process for new and existing customers.
• Collaborate with various teams (Sales, Marketing, Digital, Credit Risk, Tech, and Mortgages) to enhance digital origination journeys.
• Work with Broker Sales to optimise performance, sales efficiency, and incentives based on feedback.
• Partner with the Direct Channel team to enhance short-term opportunities.
• Collaborate with Contact Centre, Operations, and Customer Experience teams to analyse key customer moments and feedback for continuous product, process, and service improvements.

What we’re looking for 

• Bachelor’s degree or higher in Marketing, Business, or Commerce.
• 7-10+ years of mortgage product and distribution experience.
• Experience leading product and customer journey improvements, including digitisation initiatives.
• 5+ years of experience in marketing, product management, and/or digital acquisition and process digitisation for mortgage products.
• Ability to articulate strategy and set strategic direction, including prioritizing initiatives.
• Proven track record in managing complex issues and incident remediation.
• Extensive influencing, communication and feedback skills with diverse stakeholders (Credit Risk, Operations, Finance) and confident with senior stakeholders.
• Excellent people leadership capability, focused on building engaged, purpose-driven. teams and coaching experience with high-performing teams across locations.
• Proficient in Microsoft Office, particularly Excel.
• Proactive, results-oriented, and creative thinker with strong analytical skills.
• Ability to engage and inspire teams, thrive in an agile environment, and ensure positive customer outcomes.
• Nice to have: Experience with quantitative and qualitative research techniques.
• Nice to have: Experience leading teams in Agile environments.
• Nice to have: Experience developing digital origination strategies and roadmaps for mortgages.

What’s in it for you?

• Discounted ING Health Insurance 
• An additional Rest Day to support your wellbeing 
• An IMPACT day to volunteer on an approved sustainability activity 

About Us 
 
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 
 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 
 
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 
 
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  
 
Sound like the kind of place you’d feel at home? We’d love to hear from you. 
 
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 
Contact Rachel Yuen on rachel.yuen@ing.com

Applications close on 6 January 2025
 

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